Because scope, time, and cost are all interrelated (can we remember this please?), there is absolutely no room for a client to request an expansion in scope and in the same breath become upset that time and cost need to expand as well. It continues to be an ongoing challenge to help clients maintain this mentality as a development shop.

Trust and transparency is key in relationships, and I only wish it were easier for small businesses to gain this when beginning and maintaining relationships with clients. Unfortunately, there is much hurt in the world we live in and the business relationship naturally carries a tension and common “protect your own” mentality. We at Elias desire to work differently, and do everything we can to keep growing in this area of building trust with transparency. We are in constant thought about how we can work with integrity, meet the needs around us, and offer our skills with pleasant confidence.

My question stands: why are relationships with this kind of trust, transparency, and mutual respect so few and far between?